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Audience Services Liaison: Front of House - On Call

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Posting Details

Position Information

St. Catherine University is an Equal Opportunity/Affirmative Action institution, committed to excellence through diversity in education and employment. St. Catherine University strongly encourages applications from those who identify as diverse in terms of gender, race, ethnicity, national origin, sexual orientation, disability, veteran status and/or religion. St. Catherine University in St. Paul/Minneapolis, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for both women and men. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day and evening/weekend/online formats.

Position Title Audience Services Liaison: Front of House - On Call
Primary Campus St. Paul
Posting Number 20180008-STAFF

Position Summary Information

Position Responsibilities

St. Catherine University, St. Paul, is accepting applicants for on call Audience Services Liaisons for the front of house at The O’Shaughnessy. This person will be in charge of running events at The O’Shaughnessy as the Front of House Manager. This includes any and all customer, facility, and staff-related issues that may arise before, during, or after an event. This position is on call position, working an average of 10-12 hrs/week, focusing on evening and weekend hours around the theater show schedule.

Supervise front-of-house operations during select events (House Manager):

• Work with O’Shaughnessy Event Manager to maintain safe & effective practices for O’Shaughnessy e
• Supervise Usher Staff
• Disseminate the specific information and task assignments regarding events to the Usher Staff
• Coordinate with Ticket Office, Back of House crew & other logistical informants for curtain & intermission times.
• Work with the Ticket Office Manager on duty and Back of House staff regarding line and lobby situations.
• Work with Client to address any immediate needs that may arise before, during, and after a show.
• Create detailed performance reports to be sent to all staff at end of show
• Serve as main event contract and first responder for Public Safety and Facilities.
• Balance and report concession and merchandise sales & set up and reconcile all cash.
• Calmly, rationally, and courteously handle any complex situations that may arise.
• Assist with hospitality and reception needs as needed.
• Other duties as assigned.

Position Qualifications

• High School diploma (or GED) required; associates or bachelor’s degree preferred.
• Excellent communication skills are a must, including written, verbal and interpersonal and customer service skills.
• Management skills, ability to supervise others and respond effectively to people of all cultures are necessary.
• Ability to think quickly and make decisions promptly while responding calmly and quickly in stressful situations.
• Must be punctual and reliable and possess the ability to multitask, lead, delegate, supervise, and initiate.
• Strong keyboarding, phone, and internet research skills; proficient in Microsoft Office is required.
• Experience working in a performing arts venue, sales and/or with the general public.
• Understanding of basic bookkeeping skills, including working with sales (handling cash, making change, giving/keeping receipts), creating deposits, and balancing sales activity per event.
• Must have the ability to work at a desk, on your feet, both indoors and outdoors.
• Individuals must be available to work a varying schedule dependent on theater performance schedule, including nights, weekends and daytime hours.
• Selected candidate will work closely with college students and individuals who may not have had previous employment experience and will require creativity, patience, and flexibility.
• Must possess the ability to have fun while keeping your eye on goals and procedures and will be able to learn and evolve in this role.
• Previous management/supervision, usher/House Manager/Ticketing, sales, Food Service, Hospitality, or Retail experiences; Experience with ticketing systems or Interest in Theater, Dance, Music preferred and beneficial.
• Successful candidate must have the ability to respond respectfully and effectively to people of all cultures, in a manner that affirms the worth and preserves the dignity of individuals, families and communities.

Special/Other Requirements Summary

To apply: Please go to the St. Catherine University Employment Site to apply for this position. Website link is: Candidates of color are encouraged to apply as are those who will contribute to a diverse candidate pool. Applicants may also visit the St. Catherine University Human Resources office to submit an electronic application. We are located in Derham Hall, Room 8. Application review will begin immediately. Position open until filled.

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
EEO/AA/Drug Free Workplace Employer/Tobacco-Free Campuses

Our University is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit:

Posting Detail Information

Posting Start Date 02/01/2018
Close Date

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What is your highest education level?
    • Some high school
    • High School diploma or GED
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate Degree
  2. * Do you have experience working in a performing arts venue, in sales and/or with the general public?
    • Yes
    • No
  3. * How many years of relevant/job related experience do you have?
    • Less than 1 year
    • 1-3
    • 4-6
    • 5+
  4. * All applicants that are offered a position with St. Catherine University will be required to have a background check completed. Will you consent to a background check if offered this position with the University?
    • Yes
    • No
  5. * Are you presently legally authorized to work in the United States for any U.S. employer?
    • Yes
    • No
  6. * Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
    • Yes
    • No
  7. * Can you perform the essential functions of this position with or without accommodation?
    • Yes
    • No
  8. * How did you hear about this opportunity?
    • St. Catherine University Website
    • St. Catherine University employee referral
    • Newspaper - Star Tribune paper
    • Newspaper - Star Tribune web
    • Community agency
    • Internet
    • Walk-in
    • Newspaper - Pioneer Press paper
    • Newspaper -Pioneer Press web
    • The Chronicle of Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Other

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Other Document 1
  2. Other Document 2